Protreon Refund Policy
Effective Date: January 02, 2025
At Protreon, customer satisfaction is our priority. We strive to ensure a smooth shopping experience for our customers. Please read the following policies carefully to understand the terms for refunds and items that are non-refundable.
Refund Policy
Eligibility for Refunds:
Refunds may be issued under the following conditions:
- Return Window: Items must be returned within 30 days of the purchase date.
- Condition of Items: Products must be in their original condition, unworn, unwashed, and include all original tags and packaging.
- Proof of Purchase: A valid receipt or proof of purchase is required for processing refunds.
Non-Refundable Items:
Refunds will not be provided for:
- Personalized or custom-made products.
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
- Gift cards and promotional items.
Refund Process:
To request a refund:
- Contact Us: Email address: billing@protreon.com.
- Return Shipping: Ship the item(s) to the address provided by our customer service team. Customers are responsible for return shipping costs unless the item was defective or incorrect.
- Approval Process: Once the returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Issuance: Approved refunds will be processed to your original payment method within 7-14 business days.
No Refund Policy
Certain purchases are not eligible for refunds. By completing a purchase, you agree to the following no-refund terms.
Non-Refundable Items:
- Products, clothing, and accessories marked as “Final Sale” or explicitly stated as non-refundable during checkout.
- Custom or personalized items made to your specifications.
- Digital products or downloadable content purchased from our website.
- Subscriptions or any other intangible services.
- Promotional or discounted items sold during special sales or events.
Exchanges for Defective or Damaged Goods
If you receive a defective or damaged item:
- Contact our customer service team at [insert email] or [insert phone number] within 7 days of delivery.
- We will assist you in exchanging the defective or damaged item for the same product.
Exceptions
We understand that extraordinary circumstances may arise. If there are errors on our part or other unique situations, please contact us to discuss possible resolutions.
