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Time Warner Cable

Time Warner Cable

Date

2015

Client

Time Warner

Website

https://protreon.com

Location

Raleigh, North Carolina

About this project

At Protreon, we pride ourselves on delivering top-tier services in the telecommunications and installation industry. With roots tracing back to 1998, our team has continually evolved to meet the dynamic needs of residential and commercial clients.

In 2015, we partnered with A Plus Communications as a prime contractor for Time Warner Cable, where we demonstrated our expertise in comprehensive residential installations and support. During this tenure, we handled a wide array of responsibilities, including:

  1. Installation Services

    • Setting up cable TV systems, DVRs, and home entertainment connections.
    • Installing internet modems, routers, and ensuring seamless Wi-Fi connectivity.
    • Configuring VoIP phone systems and home wiring solutions.

  2. Troubleshooting and Repairs

    • Diagnosing and resolving service interruptions for cable, internet, and phone.
    • Repairing or replacing damaged equipment and optimizing connectivity.

  3. Upgrades and Replacements

    • Modernizing systems with the latest equipment for better performance.
    • Enhancing wiring and infrastructure for high-speed internet and advanced services.

  4. Maintenance

    • Ensuring optimal signal strength and quality through routine inspections.
    • Addressing external connections, including aerial and underground drop lines.

  5. Customer Education

    • Providing guidance on using equipment, troubleshooting, and optimizing home systems.

  6. Home Networking

    • Setting up home networks, smart devices, and advanced connectivity solutions.

At Protreon, our mission has always been to deliver quality service with professionalism and attention to detail. Whether we’re connecting a home to high-speed internet, troubleshooting complex systems, or enhancing home networks, we bring decades of experience and dedication to every project.

We are committed to ensuring customer satisfaction by combining technical expertise with personalized support. Protreon is not just a service provider—it’s a partner you can trust for reliable, innovative solutions.